The privacy policy informs you about the information that we collect from you when you use our website. In collecting this information, we act as a personal data controller and, by law, we are obliged to provide you with information about us, about the purpose and manner in which we use your data, and about the rights you have over your personal data.
Our data protection policy and practices focus on the proper and lawful processing, sharing, and storage of personal information and at the same time on ensuring confidentiality, integrity, and availability.
Therefore, by reading the privacy policy, you will learn all your rights and all the information regarding the processing of personal data.
The data privacy policy is based on the following data protection principles:
The processing of personal data will be carried out in a lawful, fair, and transparent manner;
The collection of personal data will be done only for specified, explicit, and legitimate purposes and the data will not be further processed in a manner incompatible with those purposes;
The collection of personal data will be adequate, relevant, and limited to what is necessary in relation to the purposes of the processing;
Personal data will be accurate and, where necessary, kept up to date;
All necessary measures will be taken to ensure that inaccurate data is erased or corrected without delay;
Personal data will be kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the personal data are processed;
All personal data will be kept confidential and stored in a manner that ensures the necessary security;
Personal data will not be disclosed to third parties unless this is necessary for the provision of services;
Data subjects have the right to request access to personal data, the rectification and erasure of such data, to object to or restrict the processing of data, as well as the right to data portability.
Personal data
Personal data means any information that can be related to an identified or identifiable natural person (data subject). Personal data includes all types of direct or indirect information (namely used in connection with other data) relating to the data subject, such as name, date of birth, addresses, email addresses, telephone numbers, etc.
When you use our website to search for our products and services and to view the information we make available, a number of cookies are used by us (first-party cookies) and by third parties (third-party cookies) to enable the functioning of the website, to collect useful information about visitors, and to offer you the best possible experience in using our website.
Cookies are small text files that are placed on the user’s device to track usage and record preferences. Our cookies do not contain information that can identify individuals. We collect certain information automatically through the use of cookies and tracking technologies such as Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, pages viewed on our site (e.g. HTML pages, graphics), operating system, date/time and/or clickstream data in order to analyze overall trends and administer the site. Users of the website can control the use of cookies at the browser level, but if the user decides to disable cookies this action will result in limiting certain features and functions on our website and services.
Some of the cookies we use are strictly necessary for our website to function and we do not ask for your consent to place them on your computer. These cookies are presented below.
However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. These are:
For more information about the use of cookies, please see the Cookie Policy (link).
When you submit a request or message through our website, we ask for your name and email address.
We use this information to respond to your request. We may send you an email several times after you have made a request, in order to ensure that we have answered your question and to improve the experience of our users.
We do not use the information provided by you through the contact form to make automated decisions that could affect you.
We keep emails received from requests for three years, after which they are securely archived and kept for five years, when we delete them. No CRM-type records are made through the website. CRM is the acronym for Customer Relationship Management. A CRM is a software product, a tool aimed at continuous improvement of the relationship with customers. It serves a modern business strategy that has the customer and understanding their needs and requirements at its center. The purpose of a CRM system is to centrally manage information related to customers or prospects and to increase their level of satisfaction.
You can ask us what information we hold about you and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process personal data, you can withdraw this consent at any time.
If we process your personal data in order to perform a contract or based on your consent, you can ask us to provide you with a copy of the information in a readable format so that you can transfer it to another provider.
If we process your personal data on the basis of consent or legitimate interest, you can request the deletion of your data.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in certain circumstances, you can ask us not to make decisions that affect you by using automated processing or profiling.
All the rights indicated can be summarized as follows: the right of access to personal data, the right to rectification or erasure, the right to restriction of processing or the right to object to processing, as well as the right to data portability. Data portability means your ability to ask us to transfer all the data we hold to another person expressly indicated by you.
To submit a request regarding your personal data by email, post, or telephone, please use the contact information provided above in the “Who we are” section of this policy. We will respond to your requests within a maximum of 30 days from the date of the request.
We do not intend to transfer personal data to a third country or outside the EU or to an international organization. If this occurs, you will be notified in this regard so that you can give your consent or be informed of the appropriate safeguards that ensure the same standard of protection for the processing of personal data.
Personal data will not be disclosed to third parties except where disclosure is necessary to provide our services. From time to time, we sign contracts with other companies and business partners that work on our behalf, such as technical companies for processing and delivering systems and technologies that develop our products and services, and in these cases we will disclose the necessary information. Service providers will be allowed to obtain only the personal data necessary to deliver their services. We will not disclose personal data to third parties for the purpose of allowing them to market their products and services to our customers. If users do not wish us to disclose personal data to these companies, they are asked to contact us at the email address indicated above office@energoline.ro
In certain situations, we may be required to disclose personal data in response to requests from supervisory authorities in order to meet legal requirements. We will also disclose personal information if required by law, for example to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, the safety of our customers or the safety of others, to investigate fraud, or in response to a request from public authorities.
We will process data securely, and we will apply and maintain appropriate technical measures to protect personal data against accidental or unlawful destruction or loss, alteration, disclosure or unauthorized access, especially when processing involves transmitting data over a network, as well as against any other form of unlawful processing. Questions related to the security of personal data can be sent to the email address indicated above office@energoline.ro
Specifically, data on this site is collected securely via HTTPS over TLS v1.3, stored in Mailchimp, Google Drive, Dropbox, and also processed manually from the storage environment.
Any marketing emails can only be sent with your express consent. This specific form of consent must be given freely, informed, specific, and precise. These requirements are met when you have opted to receive marketing emails (you have actively agreed).
You will always have the right to object, upon request and free of charge, to the processing of personal data for direct marketing purposes without having to provide specific justifications.
Marketing emails contain information that we consider to be of interest to you, as well as the latest news regarding our products and services.
Updates to this privacy policy
We regularly review and, where appropriate, periodically update this privacy policy when changes arise as a result of the provision of services. If we wish to use your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to request your consent.
We will update the version number and date of this document each time it is amended. Our data protection policy and practices focus on the proper and lawful processing, sharing, and storage of personal information and at the same time on ensuring confidentiality, integrity, and availability.
Our website complies with the General Data Protection Regulation (“GDPR”), (Regulation (EU) 2016/679).
For any additional questions regarding the way personal data is processed, please send them to us at the address office@energoline.ro
